HiJiffy Booking Assistant

HiJiffy Booking Assistant is a hospitality-focused conversational AI that handles pre-booking questions, assists travelers during hotel search and reservation, and directs guests toward booking through the hotel’s own channels.

1. Booking assistance: the AI agent answers hospitality FAQs, guides travelers through the reservation process, supports personalized quote requests, can display hotel rates against other booking channels, and hands conversations to staff when requested or when it cannot resolve the inquiry.
2. Omnichannel conversations: HiJiffy’s Console can centralize conversations from website chat, Facebook Messenger, Instagram, Booking.com, Expedia, WhatsApp, email, SMS, and other supported channels. Exact channel availability varies by subscription; for example, WhatsApp is included with Premium and offered as an add-on to Pro.
3. Hotel-system connectivity: the Booking Assistant integrates with booking engines and can use live availability and pricing during the booking journey. Pro includes supported booking-engine and CRM integrations, while broader guest-journey automation and PMS connectivity sit primarily within the Premium tier. HiJiffy currently lists more than 100 integrations across its hospitality ecosystem.
4. Commercial considerations: pricing scales with room or bed count. With yearly payment, Basic starts at €99 per month and Pro at €159, with setup fees starting at €99 and €399 respectively for each five properties. Month-to-month rates are higher, and Premium starts at €319 per month on yearly payment. Pro adds the generative AI chatbot, 132 languages, unlimited knowledge topics, omnichannel capabilities, and advanced reporting.

HiJiffy Booking Assistant is most relevant to hotels that receive significant pre-booking questions across digital channels and want to automate routine reservation assistance while preserving a route to human staff and the hotel’s direct booking engine.