Lexalytics

Lexalytics, an InMoment company, provides text analytics and natural language processing software that converts unstructured text into structured data using sentiment analysis, entity extraction, categorization, themes, intentions, summarization, and machine learning. Its technology can operate through APIs, embedded libraries, cloud infrastructure, or customer-controlled deployments.

1. Text analytics role: Lexalytics extracts entities such as people, companies, products, and places while identifying sentiment, topics, themes, categories, and intentions within customer feedback, reviews, surveys, social content, support conversations, and other text-heavy datasets.
2. Deployment options: Salience is its customizable NLP engine for on-premises deployment or embedding within another product. Semantria exposes Salience capabilities through a REST API and can run in public or private clouds, on-premises, or in hybrid environments. Spotlight adds storage, analysis, visualization, and sharing for text datasets.
3. Customization: teams can create custom entities, query topics, category taxonomies, sentiment rules, and other domain-specific configurations. Lexalytics also supports trained classifiers and custom machine-learning models for cases that require more specialized categorization or entity recognition.
4. Implementation checks: buyers should assess language and feature coverage, document volumes, deployment and security requirements, domain terminology, tuning needs, and whether the project requires an API, embedded NLP engine, custom models, or an analytical interface for storing and visualizing text.

Lexalytics is particularly relevant to organizations embedding configurable NLP into customer experience, social listening, market research, employee feedback, and other applications that process substantial volumes of unstructured text.