- Transparent entry pricing improves buyer planning
- Auto-QA balances automation with human oversight
- Good UK and European contact center fit
- Scores all eligible imported conversations automatically
- Context Engine checks against company knowledge
- Evaluates both human and AI agents
- Native CCaaS and helpdesk integrations available
- SSO and MFA included across plans
- - Supports regional data hosting options
Evaluagent
Auto-QA platform for contact centers
SF8.33
SF Score editorial score across features, ease, and value, based on public reviews and product research. Learn more →
Automate contact center QA scoringauto QAquality intelligence
Automate contact center QA scoringauto QA
Best for
European teams expanding contact center QA
Pricing
From $25/mo
Free plan
Not available
SoftFinders Score
8.33 / 10
Overview
What is Evaluagent?
Evaluagent is AI call center software for teams that need automated QA, human-in-the-loop reviews, coaching actions, conversation intelligence, and reporting across customer interactions. It fits UK and European contact centers that want to move beyond random sampling while keeping quality teams involved in review decisions. Its strength is practical Auto-QA with transparent entry pricing and improvement workflows.
Buyers should check pricing tiers, user counts, transcription needs, integrations, and how automated scoring will be governed. Evaluagent is strongest for teams that want quality programs to scale without removing human judgment. Enterprise buyers should compare broader WEM platforms, while very small teams may need simpler scorecard tools first.
KEY FEATURES
What you get out of the box
Auto QA
Score more interactions with automated workflows
Human Review
Keep reviewers involved in sensitive decisions
Coaching Actions
Turn quality findings into improvement plans
AI Insights
Surface recurring problems across customer conversations
Reporting Suite
Track QA performance and coaching progress
LMS Support
Connect learning content to quality gaps
Data Privacy and Access Controls
Redacts sensitive information and manages user permissions
REST API and Webhooks
Connects external systems with quality evaluation data
USE CASES
Where teams put it to work
Automate contact center QA scoring
Move beyond random sample reviews
Create coaching plans from QA
Support UK and European teams
Track customer journey quality
Unify quality reporting and learning
Identify agents sharing incorrect policy information
Coach agents on recurring compliance failures
Monitor adherence to mandatory call scripts
Share quality metrics with business intelligence teams
Editorial Take
What we like, and what to verify
- Enterprise deployments still require tailored pricing discussions
- Automation governance needs clear internal QA rules
- Global presence is narrower than larger rivals
- AI agent pricing depends on conversation volume
- Scorecards require configuration and calibration
- Final pricing requires a tailored quotation
Screenshots
A look inside
Alternatives
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Zendesk WFM SF 8.2
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Workforce management for Zendesk support teams
USER REVIEWS
Evaluagent Reviews
Published user reviews are moderated and kept separate from the SoftFinders Score.
No published reviews yet.
Reviews from real users will appear here once published.
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