- Fast setup for SMB teams
- Broad CRM and helpdesk integrations
- Practical AI features for calls
Aircall AI
SMB calling platform with AI features
SF8.3
SF Score editorial score across features, ease, and value, based on public reviews and product research. Learn more →
Improve SMB sales calling workflowsCRM integrationsSMB phone system
Improve SMB sales calling workflowsCRM integrations
Best for
SMB sales and support teams
Pricing
From $30/mo
Free plan
Not available
SoftFinders Score
8.3 / 10
Overview
What is Aircall AI?
Aircall AI is a customer communications platform for SMB and mid-market teams that need cloud calling, call routing, CRM integrations, AI assistance, and lightweight contact center workflows. It fits sales and support teams moving beyond basic phone systems but not ready for heavyweight enterprise CCaaS. Its strength is quick adoption, broad integrations, and practical AI features such as call summaries, topics, sentiment, scoring, and follow-up help.
Buyers should check license minimums, AI minute allowances, CRM requirements, support tiers, and whether Aircall’s queue and routing depth match their service model. Aircall is strongest for fast-moving SMB teams that want better calling operations without complex implementation. Large contact centers may need deeper workforce, compliance, and omnichannel capabilities.
KEY FEATURES
What you get out of the box
Cloud Calling
Manages business calls through browser apps
AI Assist
Adds summaries sentiment scoring and follow-ups
Voice Agent
Automates frequent questions and simple interactions
CRM Integrations
Connects calls with customer workflow systems
Call Routing
Supports IVR queues tags and callbacks
Analytics Views
Tracks call volume performance and trends
USE CASES
Where teams put it to work
Improve SMB sales calling workflows
Support growing customer service teams
Add AI insights to phone conversations
Launch quickly without enterprise implementation
Connect calls to CRM and helpdesk tools
Automate simple phone questions with AI
Editorial Take
What we like, and what to verify
- Enterprise contact center depth limited
- AI usage allowances need review
- Minimum licenses may affect cost
Screenshots
A look inside
Aircall AI homepage screenshotAlternatives
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FAQ