- Strong fit for existing 8x8 communications customers
- Combines UCaaS and CCaaS in one ecosystem
- AI tools support self-service and agent guidance
8x8 Contact Center
Integrated contact center for 8x8 customers
SF8.2
SF Score editorial score across features, ease, and value, based on public reviews and product research. Learn more →
Unify business phone and support8x8XCaaS
Unify business phone and support8x8
Best for
8x8 customers consolidating communications and support
Pricing
Custom
SoftFinders Score
8.2 / 10
Overview
What is 8x8 Contact Center?
8x8 Contact Center is an AI-enabled contact center platform inside the broader 8x8 communications ecosystem. It combines voice, digital channels, routing, analytics, and agent tools for teams that want UCaaS and CCaaS managed through one vendor. The strongest fit is a mid-market organization already considering 8x8 for business communications and support operations. Review reporting, channel coverage, and migration expectations early so the buying case stays realistic for service leaders.
Buyers should check contact center depth, AI feature availability, and how well the platform fits existing telephony and CRM workflows. It is less ideal for teams that want a specialist enterprise CCaaS platform independent of a communications suite. The bottom line: choose 8x8 when unified communications consolidation matters as much as contact center features.
KEY FEATURES
What you get out of the box
Omnichannel routing
Route customer interactions across supported digital channels
AI self-service
Automate routine answers before agent involvement
Agent assist
Surface context and guidance during conversations
Unified communications
Connect calling meetings and contact center workflows
Analytics dashboards
Track service performance and customer interactions
CRM integrations
Connect customer records with interaction history
USE CASES
Where teams put it to work
Unify business phone and support
Route omnichannel service interactions
Add AI guidance for agents
Consolidate mid-market communications stack
Support distributed customer service teams
Modernize 8x8 customer support
Editorial Take
What we like, and what to verify
- Best value depends on 8x8 ecosystem commitment
- Specialist CCaaS platforms may offer deeper workflows
- Pricing requires direct quote and careful scoping
Screenshots
A look inside
Comparisons
See it side by side
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FAQ