- Workforce management included at no extra cost
- Single platform spans contact center and UC
- Salesforce, Microsoft, and Zendesk integrations available
8x8 Contact Center
Integrated contact center for 8x8 customers
SF8.2
SF Score editorial score across features, ease, and value, based on public reviews and product research. Learn more →
8x8XCaaScontact center
8x8XCaaS
Best for
8x8 customers consolidating communications and support
Pricing
Custom
Free plan
Check vendor
SoftFinders Score
8.2 / 10
Overview
What is 8x8 Contact Center?
8x8 Contact Center is an AI-enabled contact center platform inside the broader 8x8 communications ecosystem. It combines voice, digital channels, routing, analytics, and agent tools for teams that want UCaaS and CCaaS managed through one vendor. The strongest fit is a mid-market organization already considering 8x8 for business communications and support operations. Review reporting, channel coverage, and migration expectations early so the buying case stays realistic for service leaders.
Buyers should check contact center depth, AI feature availability, and how well the platform fits existing telephony and CRM workflows. It is less ideal for teams that want a specialist enterprise CCaaS platform independent of a communications suite. The bottom line: choose 8x8 when unified communications consolidation matters as much as contact center features.
KEY FEATURES
What you get out of the box
Intelligent omnichannel routing across voice and digital
Route customer interactions across supported digital channels
AI self-service across voice and digital channels
Automate routine answers before agent involvement
Real-time agent guidance and call summaries
Surface context and guidance during conversations
Real-time and historical interaction analytics
Connect calling meetings and contact center workflows
Native CRM inside the agent workspace
Track service performance and customer interactions
USE CASES
Where teams put it to work
Centralize multichannel customer service operations
Deflect routine inquiries before agent escalation
Coach agents during complex live interactions
Run proactive outbound customer campaigns
Editorial Take
What we like, and what to verify
- Public pricing requires a sales quote
- Screen recording requires separate licenses
- Long-term recording storage requires add-ons
- Agent setup spans two administration interfaces
Screenshots
A look inside
Comparisons
See it side by side
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USER REVIEWS
8x8 Contact Center Reviews
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