- Tight HubSpot CRM integration across the broader ecosystem
- Free starting tier across new SMB customer teams
- AI features add value across the support platform
HubSpot Service Hub
HubSpot customer support platform with AI
SF8.6
SF Score editorial score across features, ease, and value, based on public reviews and product research. Learn more →
Run HubSpot customer support programcustomer supporthelpdesk
Run HubSpot customer support programcustomer support
Best for
Teams using broader HubSpot CRM ecosystem
Pricing
From $15/mo
Free plan
Available
SoftFinders Score
8.6 / 10
Overview
What is HubSpot Service Hub?
HubSpot Service Hub is an established customer support platform inside the HubSpot ecosystem with AI, used by support teams at small business, growth stage, and mid market companies inside HubSpot to handle tickets, knowledge base, customer feedback, and chatbots, with AI features layered across the established HubSpot service product line that the team has built around customer support for many years across global HubSpot customers and language communities today globally.
HubSpot Service Hub fits support teams already using HubSpot CRM that want a tightly integrated helpdesk platform across the broader HubSpot ecosystem, with a free starting tier and good CRM integration, rather than a standalone helpdesk tool with separate data silos across the customer support program at scale today. Public reviews note the HubSpot ecosystem advantage. Pricing has free and published paid tiers across global support markets and segments today.
KEY FEATURES
What you get out of the box
Ticketing System
Ticketing across the HubSpot support workflow today
AI Features
AI features across the agent productivity workflow
Knowledge Base
Knowledge base across self service customer documentation
HubSpot Integration
HubSpot CRM integration across the broader ecosystem
Live Chat
Live chat messenger across the website support
Free Tier
Free starting plan across new support teams
USE CASES
Where teams put it to work
Run HubSpot customer support program
Use AI features across agents
Build knowledge base self service
Use HubSpot CRM support integration
Start free with HubSpot Service
Run live chat customer messaging
Editorial Take
What we like, and what to verify
- Best fit for teams already using HubSpot CRM
- AI features are layered, not deeply AI native
- Pricing climbs quickly as seats and tiers scale
Screenshots
A look inside
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FAQ