- Affordable platform with broad channel coverage today
- Built in voice and live chat across the platform
- Good value for SMB customer support teams today
LiveAgent
Customer support helpdesk for SMB teams
SF7.9
SF Score editorial score across features, ease, and value, based on public reviews and product research. Learn more →
Run omnichannel customer support programcustomer supportsmb support
Run omnichannel customer support programcustomer support
Best for
SMB customer support teams needing affordable
Pricing
From $15/mo
Free plan
Not available
SoftFinders Score
7.9 / 10
Overview
What is LiveAgent?
LiveAgent is an established customer support and helpdesk platform with AI features for SMB teams, used by support teams across small business and growth stage companies to handle tickets, live chat, voice, and help center across the customer support program, with AI features layered across the established LiveAgent product line that the team has built around customer support for many years across global customers today across many customer segments globally.
LiveAgent fits support teams at small business and growth stage companies that want an affordable helpdesk platform with broad channel coverage including built in live chat and voice, rather than a heavier enterprise platform with sales led pricing across the support program at scale today across global support markets. Public reviews note good value for SMB teams. Pricing has published per agent paid plans across global customer support markets today.
KEY FEATURES
What you get out of the box
Ticketing System
Omnichannel ticketing across the support program today
Live Chat
Live chat messenger across the website support
Voice Channel
Voice channel across the omnichannel support program
AI Features
AI features across the agent productivity workflow
Help Center
Help center across self service customer portals
Affordable Plans
Affordable plans across SMB support teams
USE CASES
Where teams put it to work
Run omnichannel customer support program
Run live chat customer messaging
Run voice channel customer support
Use AI features across agents
Build help center self service
Run affordable SMB support program
Editorial Take
What we like, and what to verify
- Smaller marketplace ecosystem relative to Zendesk competitor today
- AI features are layered, not deeply AI native
- Best fit for SMB rather than enterprise teams
Screenshots
A look inside
LiveAgent homepage screenshotAlternatives
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FAQ