Tidio

Tidio is an AI heavy customer messaging and chatbot platform for ecommerce and SMB teams, used by support and sales teams at small business and ecommerce brands to run live chat, AI chatbots, ticketing, and visitor engagement across the customer support program, with the Lyro AI agent and AI features layered across the established Tidio product line that the team has built around small business chat and chatbots for years.

Tidio fits small business and ecommerce support teams that want an affordable customer messaging and AI chatbot platform with a free starting tier, rather than an enterprise tool with sales led pricing across the customer support program at scale today across global SMB markets. Public reviews note Lyro AI is a strong addition for SMB. Pricing has free and published paid tiers across global customer support markets and customers today.