UpKeep

UpKeep is a mobile-first CMMS and asset operations platform for maintenance and reliability teams. It combines work orders, preventive maintenance, asset records, parts and inventory, inspections, analytics, and AI-assisted maintenance workflows in one system designed for both technicians in the field and maintenance managers.

1. Maintenance workflow: Teams can create, prioritize, assign, and track work orders while maintaining equipment history, labor, parts, and costs. Preventive maintenance can run on recurring schedules or meter-based triggers such as runtime, mileage, or completed cycles, with UpKeep automatically generating work orders when configured conditions are reached.
2. Mobile field work: Technicians can open and close jobs, add photos and notes, record labor and parts, capture readings, run checklists, and scan QR codes or barcodes to retrieve asset records from iOS and Android devices. Offline mode caches assigned work, asset information, and procedures and synchronizes changes after connectivity returns, although offline capability is reserved for Professional and Enterprise plans.
3. AI-assisted maintenance: UpKeep's current AI offering combines Nova, Intelligence, and Nova Apps. Nova can answer questions from live maintenance records, run recurring checks through Pulse, draft work orders, perform data audits and bulk updates, and surface findings for review. Embedded Intelligence features available on Premium and higher tiers include Smart Scheduler, Voice Fill, Smart Checklist Builder, Photo-to-Part Creation, and AI-generated work-order summaries. UpKeep states that AI-generated decisions and drafts requiring action are surfaced for human review and approval rather than silently posting changes.
4. Plans and scaling: Current CMMS pricing starts at $24 per user/month for Essential and $55 per user/month for Premium, while Professional and Enterprise use custom pricing. Premium adds preventive-maintenance scheduling, inventory, costing, and embedded AI features; Professional adds offline mobile operation and deeper asset analytics; Enterprise adds multi-site management, workflow automation, APIs and custom integrations, SSO, custom roles, and governance capabilities.

UpKeep is most relevant to maintenance organizations trying to replace paper, spreadsheets, and disconnected maintenance records with a system technicians can update directly at the asset. Its value depends on technician adoption, maintenance complexity, asset coverage, required integrations, and whether better field data and automated workflows improve preventive-maintenance execution and equipment reliability.