Quantum Metric

Quantum Metric is an enterprise digital analytics platform that captures web and mobile behavior, technical signals, and friction data, then connects session replay, journeys, heatmaps, product analytics, monitoring, and quantified business impact in one system. Its autocapture technology records hundreds of behavioral and technical signals without requiring teams to manually tag every interaction in advance.

1. Experience analysis: autocapture records interactions such as clicks, taps, scrolling, rage clicks, errors, and performance signals, while Session Replay and Journeys connect those events to individual customer experiences. Teams can move from a funnel, journey step, or friction indicator directly into supporting session evidence and quantify how broadly an issue affects users or business outcomes.
2. AI assistance: Felix Agentic continuously monitors behavioral, technical, and business signals to detect changes, investigate potential causes, surface opportunities, and quantify business impact. Separately, Felix AI Session Summarization condenses an individual replay into a readable account of what happened during that customer experience.
3. Implementation checks: buyers should assess the websites and mobile applications being monitored, expected session volume, mobile implementation requirements, privacy and data-masking controls, integrations, and whether add-ons such as Contact Center, Data Enrichment, or data streaming are required.
4. Commercial considerations: Quantum Metric uses custom enterprise pricing shaped by annual session volume, the number of monitored digital properties, product add-ons, and professional-services requirements. Session limits are set by contract, and some AI capabilities also have consumption limits that can be expanded when additional capacity is required.

Quantum Metric is particularly relevant to large digital teams that need behavioral evidence, technical diagnostics, journey context, and quantified business impact connected before deciding which experience problems deserve priority.