Gorgias

Gorgias is an established ecommerce focused customer support platform with AI features, used by support teams at direct to consumer and ecommerce brands on Shopify to handle tickets, messaging, and order related support across the customer support program, with AI features such as Gorgias Automate and Auto Respond layered across the established ecommerce support product line that the team has built around ecommerce support for many years today across markets.

Gorgias fits direct to consumer and ecommerce brands on Shopify that want a focused ecommerce customer support platform with deep order context and ecommerce automation, rather than a general purpose helpdesk platform without ecommerce depth across the support program at scale today across global ecommerce markets. Public reviews note tight Shopify integration matters. Pricing has published paid plans aligned to ticket volume across global ecommerce markets and customers today globally.