- Customer view first support platform across unified timelines
- AI features layered across the agent productivity workflow
- Strong fit for ecommerce and brand support teams
Kustomer
Customer service platform with AI features
SF7.9
SF Score editorial score across features, ease, and value, based on public reviews and product research. Learn more →
Use customer view support timelineecommerce supportworkflows
Use customer view support timelineecommerce support
Best for
Growth stage ecommerce and brand support
Pricing
Custom
SoftFinders Score
7.9 / 10
Overview
What is Kustomer?
Kustomer is an established customer service platform with AI features for ecommerce and brand teams, used by support teams at growth stage and mid market companies to run tickets, messaging, and customer view across the customer service program, with AI features layered across the established Kustomer product line that the team has built around customer service for many years across global ecommerce and brand customers and language communities today globally.
Kustomer fits support teams at growth stage ecommerce and brand companies that want a customer view first support platform with deep customer timelines, rather than a ticket first helpdesk platform across the customer support program at scale today across global ecommerce and brand markets. Kustomer was acquired by Meta and later spun out as a standalone company. Pricing is custom with quote based plans across global customer service markets today.
KEY FEATURES
What you get out of the box
Customer View
Customer view across the unified support timeline
AI Features
AI features across the agent productivity workflow
Omnichannel Routing
Omnichannel messaging across the customer support program
Workflow Engine
Automation workflows across the support ticket lifecycle
Knowledge Base
Knowledge base across self service customer documentation
Team Reporting
Reporting across the customer support team performance
USE CASES
Where teams put it to work
Use customer view support timeline
Use AI features across agents
Run omnichannel customer support program
Run automation across support workflow
Build knowledge base self service
Run ecommerce brand support program
Editorial Take
What we like, and what to verify
- Pricing is sales led; quote based plans only
- Smaller user base relative to Zendesk and Freshdesk
- AI features are layered, not deeply AI native
Screenshots
A look inside
Kustomer homepage screenshotAlternatives
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FAQ