- Established enterprise customer service platform with deep AI
- Einstein AI and Agentforce across the service program
- Strong Salesforce CRM integration across the enterprise platform
Salesforce Service Cloud
Enterprise customer service with Einstein Agentforce
SF8.8
SF Score editorial score across features, ease, and value, based on public reviews and product research. Learn more →
Run enterprise case management programsalesforce ecosystementerprise support
Run enterprise case management programsalesforce ecosystem
Best for
Enterprise support teams using Salesforce CRM
Pricing
Custom
SoftFinders Score
8.8 / 10
Overview
What is Salesforce Service Cloud?
Salesforce Service Cloud is an enterprise customer service platform with Einstein and Agentforce AI, used by enterprise support teams to run cases, omnichannel routing, knowledge, and field service across the customer service program, with Einstein and Agentforce AI agents layered across the established Salesforce service product line that the team has built around enterprise customer service for many years across global Salesforce enterprise customers and many language communities today globally.
Salesforce Service Cloud fits enterprise support teams that want a serious customer service platform with deep AI features through Einstein and Agentforce, rather than a self serve helpdesk tool built for smaller teams across the customer service program at scale today across global enterprise markets. Smaller teams may find pricing built for enterprise scale. Pricing is custom with quote based enterprise plans across global customer service markets and enterprise customers.
KEY FEATURES
What you get out of the box
Case Management
Case management across the enterprise service program
Einstein AI
Einstein AI across enterprise service automation features
Agentforce AI
Agentforce AI agents across enterprise service workflows
Omnichannel Routing
Omnichannel routing across the enterprise service program
Knowledge Base
Knowledge base across enterprise self service portals
Salesforce Integration
Salesforce CRM integration across the enterprise platform
USE CASES
Where teams put it to work
Run enterprise case management program
Use Einstein AI across cases
Deploy Agentforce AI agents today
Run omnichannel enterprise service program
Build enterprise self service portal
Use Salesforce CRM service integration
Editorial Take
What we like, and what to verify
- Pricing built for enterprise scale, not smaller teams
- Quote based pricing requires sales engagement to evaluate
- Implementation typically requires significant time and partner effort
Screenshots
A look inside
Comparisons
See it side by side
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FAQ