GuestRevu

GuestRevu is a hospitality guest feedback and reputation management platform that combines guest surveys, online review monitoring, sentiment analysis, reporting, competitor benchmarking, and review-response workflows in one system.

1. Guest surveys: hotels can automate customizable pre-stay, in-stay, and post-stay surveys through PMS or CRM integrations. Feedback can also be collected through email, QR codes, live survey links, and tablet-based kiosks, with higher-tier plans supporting custom-branded surveys.
2. Online reputation management: GuestRevu consolidates hotel reviews from multiple sources, including Google, Booking.com, Tripadvisor, and Expedia, and provides alerts, sentiment analysis, performance trends, and competitor tracking. Direct in-app responses are supported for API-connected sources such as Google, Booking.com, and Expedia, while responses for platforms such as Tripadvisor and Airbnb must be copied to the original site.
3. AI-assisted analysis and responses: GuestRevu AI Analytics analyzes survey responses and online reviews to identify recurring themes, keywords, sentiment, emotions, and action items. On supported plans, its AI response tool drafts management replies using configurable tone and brand instructions, with staff able to edit or regenerate the response before publishing.
4. Commercial considerations: GuestRevu Lite is free, while Core costs $34.99 per property per month. Pro+ ranges from $93 to $348 per month depending on property size and room count, and Group+ uses custom portfolio pricing. Feature depth also changes materially by tier: Lite and Core monitor reviews from three sources, while Pro+ and Group+ cover 20+ sources and add advanced analytics and AI features.

GuestRevu is most relevant to hotels and multi-property hospitality operators that want direct guest surveys and public-review monitoring to feed into the same reporting and reputation-management workflow.