AI Helpdesk Software
Hiver
Gmail focused shared inbox helpdesk platform
- SF Score
- 8.1/10
- Pricing
- From $19/mo
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2 of 4 tools selected
AI Helpdesk Software
Front
Shared inbox customer communication platform
- SF Score
- 8.5/10
- Pricing
- From $19/mo
Add third toolCompare up to 4 side by side
Compare features, strengths, trade-offs, and best-fit use cases.
Comparing
Where each one leads
Read straight from the published figures below — not a ranking, and not a recommendation.
Highest SF Score
Front8.5/10
2 of 2 are scored
At a glance
The short version
The facts each tool publishes, lined up so you can scan down a column. Anything the catalog does not establish is marked as such rather than counted against the tool.
Hiver
- SF Score
- 8.1 / 10
- Starts at
- $19/mo
- Free plan
- Not offered
- Category
- AI Customer Support Software › AI Helpdesk Software
Front
- SF Score
- 8.5 / 10
- Starts at
- $19/mo
- Free plan
- Not offered
- Category
- AI Customer Support Software › AI Helpdesk Software
Key differences
Where these tools actually diverge
The decision dimensions that separate this set, with each tool's own position stated plainly. No winner is declared — fit depends on your workflow.
Positioned for
Hiver
AI Helpdesk Software
Front
AI Helpdesk Software
Pricing model
Hiver
From $19/mo
Front
From $19/mo
SoftFinders Score
Hiver
8.1 / 10
Front
8.5 / 10
Feature comparison
Capability matrix
Grouped by area. Every state carries a word as well as a colour, and anything the catalog has not established stays neutral rather than counting as a missing feature.
1 row differs 9 identical
| Capability | | |
|---|---|---|
| Overview | ||
| SF Score | 8.1 / 10Value | 8.5 / 10Value |
| Pricing model | PaidValue | PaidValue |
| Starts at | $19/moValue | $19/moValue |
| Free plan | No | No |
| Category | AI Customer Support Software › AI Helpdesk SoftwareValue | AI Customer Support Software › AI Helpdesk SoftwareValue |
| Core features | ||
| Shared InboxesShared email inboxes across the team workflow | Yes | Yes |
| Internal CollaborationInternal collaboration across the shared inbox workflow | Yes | Yes |
| Team AnalyticsAnalytics across the team performance support program | Yes | Yes |
| AI capabilities | ||
| AI FeaturesAI features across the agent reply workflow | Yes | Yes |
| Workflow AutomationWorkflow automation across the email support program | Yes | Yes |
Scroll the matrix sideways to see every column.
Listed by one tool only
6 capabilities are published by a single tool in this set. That does not mean the others lack them — only that the catalog has not established an answer either way.
- Gmail NativeGmail native shared inbox across the workflow
- SLA and Support AnalyticsMonitors SLA targets, CSAT and response times
- Knowledge BaseKnowledge base across self service customer documentation
- Response Time Goal TrackingFlags conversations approaching deadlines and overdue responses
- Front Autopilot AI AgentHandles customer inquiries through automated AI conversations
- Support Analytics and Smart QAMeasures response times and evaluates conversation quality
Use cases
What each tool is built for
The workflows each tool publishes for itself. Cards appear only for tools that list use cases.
Hiver
- Run Gmail shared inbox support
- Use AI features across replies
- Run shared inboxes Gmail workflow
- Run internal collaboration across Gmail
- Run workflow automation Gmail support
+3 more on the Hiver profile
Front
- Run shared inbox email support
- Use AI features across replies
- Run internal collaboration across inbox
- Run workflow automation email support
Pros & cons
Strengths and compromises
Each tool's published strengths and the compromises that come with them, as supplied — not scored or ranked against each other. Longer lists fold; nothing is left out.
Hiver
Pros
- Gmail native shared inbox across the workflow today
- Loved by Google Workspace SMB teams in practice
- Affordable platform relative to standalone helpdesk alternatives
- AI agents support configurable human handoffs
Cons
- Best fit for Gmail and Google Workspace teams
- Limited depth relative to standalone helpdesk competitors today
- Smaller public review base relative to Zendesk competitor
- SLA tracking requires Pro or above
- AI QA and Insights require Elite
- Omnichannel workspace differs from Gmail experience
- Reporting history is limited by subscription tier
- Gmail chat inboxes unavailable to newer customers
Front
Pros
- Loved by teams that work in shared email
- Strong internal collaboration across the shared inbox workflow
- Modern shared inbox experience across customer communication today
- Combines individual and shared email management
- AI agents participate in existing team workflows
- Free trial requires no credit card
- Native Salesforce, HubSpot, and Shopify integrations
Cons
- Best fit for shared inbox first communication workflows
- Limited ticket workflow depth relative to helpdesk competitors
- AI features are layered, not deeply AI native
- Starter supports only one channel type
Pricing
What each one costs
Published pricing signals only. Where a tool has not established a price, that is what it says — never a zero and never "free".
Hiver
- Model
- Paid
Paid plans start at $19 per user per month annual
See full pricingFront
- Model
- Paid
Paid plans start at $19 per seat per month annual
See full pricingNext step
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