Hiver

Hiver is an email-based customer support and collaboration platform that turns shared Gmail and Outlook inboxes into structured support workflows. It helps teams manage customer conversations, assign ownership, automate repetitive tasks, and track support performance while working inside the email environments they already use.

1. Email-first support workflows: Hiver adds help desk capabilities to shared inboxes, allowing teams to assign conversations, track ownership, add internal notes, create email-based workflows, and manage customer requests without moving to a separate ticketing system.
2. AI-assisted support: Hiver’s AI features help teams draft responses, summarize conversations, suggest replies, and assist agents with customer queries while keeping human teams involved in reviewing and managing interactions.
3. Shared inbox collaboration: teams can manage customer support, sales, operations, and internal requests through shared inboxes with features such as conversation assignments, approvals, tags, automation rules, and service-level tracking.
4. Reporting and integrations: Hiver provides analytics for monitoring response times, team performance, and inbox activity, while integrations connect support workflows with tools such as CRM, collaboration, and business applications.

Hiver is most suitable for organizations that want to extend their existing email workflows with help desk functionality, automation, and collaboration features rather than adopting a separate traditional customer support ticketing platform.