- Strong outbound heritage now backed by NICE
- Useful compliance controls for proactive outreach programs
- Good fit for complex high-volume campaign teams
LiveVox by NICE
Outbound engagement inside the NICE portfolio
SF8.2
SF Score editorial score across features, ease, and value, based on public reviews and product research. Learn more →
Manage proactive outbound customer contactNICE CXoneoutbound contact center
Manage proactive outbound customer contactNICE CXone
Best for
Outbound centers needing NICE alignment
Pricing
Custom
SoftFinders Score
8.2 / 10
Overview
What is LiveVox by NICE?
LiveVox by NICE is AI call center software for teams that need outbound engagement, campaign management, compliance controls, routing, digital channels, and proactive outreach connected to a larger CX platform. It fits contact centers with high outbound volume, collections, sales, or customer notification workflows that now want NICE alignment. Its main strength is combining LiveVox outbound depth with NICE CXone and Enlighten AI direction.
Buyers should check current NICE packaging, migration path, dialer requirements, compliance needs, and whether LiveVox is sold as a standalone product or CXone module. LiveVox is strongest for operations that already need advanced outbound governance. Teams wanting simple inbound support or transparent starter pricing should compare lighter platforms before committing. A pilot should validate escalation rules, reporting, supervisor controls, and adoption across campaigns.
KEY FEATURES
What you get out of the box
Outbound Campaigns
Manage proactive calling and digital engagement
NICE Integration
Align outreach with CXone platform direction
Compliance Controls
Support governed dialing and campaign workflows
Digital Channels
Blend voice SMS and digital outreach
AI Automation
Use NICE AI for interaction intelligence
Reporting Tools
Track campaign performance and agent activity
USE CASES
Where teams put it to work
Manage proactive outbound customer contact
Modernize existing outbound contact center
Improve campaign compliance and visibility
Blend voice and digital outreach
Support collections and regulated outreach
Connect outbound with broader CX operations
Editorial Take
What we like, and what to verify
- Current packaging depends on NICE product direction
- Pricing requires direct sales conversation and scoping
- Less suitable for simple inbound support teams
Screenshots
A look inside
LiveVox by NICE homepage screenshotAlternatives
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FAQ