Chatbase

Chatbase is an AI agent platform for creating customer-facing chatbots that answer questions using business-specific knowledge sources, automate support conversations, and connect with external tools through configured actions. It allows organizations to build agents from their own content, customize conversation behaviour, test responses, and deploy assistants across websites and other supported channels.

1. Knowledge-based AI agents: Chatbase agents can be trained on sources such as websites, documents, and other business information so responses are grounded in an organization’s own content rather than relying only on general AI knowledge.
2. Customer support automation: businesses can use Chatbase to handle common customer questions, provide product or service information, guide users through workflows, and route conversations that require human assistance.
3. Actions and integrations: agents can be configured to perform tasks beyond answering questions by connecting with external systems and APIs, allowing them to retrieve information or trigger business workflows.
4. Agent management: teams can test conversations, review analytics, adjust instructions and knowledge sources, and refine agent performance based on customer interactions.

Chatbase is most suitable for businesses that want to deploy AI-powered customer assistants quickly while maintaining control over the information used for responses, conversation behaviour, and connected workflows.