- Omnichannel coverage is broad for hospitality teams
- AI assistants support faster guest response drafting
- Combines messaging, voice, and review workflows for
chatlyn
AI communication hub for hospitality teams
SF8.5
SF Score editorial score across features, ease, and value, based on public reviews and product research. Learn more →
guest engagementchatlynAI communication hub
guest engagementchatlyn
Best for
Hotels needing omnichannel AI communication
Pricing
Custom
SoftFinders Score
8.5 / 10
Overview
What is chatlyn?
chatlyn is a hospitality guest communication platform that brings WhatsApp, email, webchat, Booking.com, Instagram, and Facebook Messenger conversations into one PMS-connected inbox. Reservation and guest data can appear beside each conversation, while AI handles supported interactions and PMS-triggered automation manages communications across the guest journey.
- Guest messaging: PMS integrations can synchronize reservation details, stay history, guest language, notes, preferences, and other profile information into chatlyn. Teams therefore see the conversation and relevant booking context in the same workspace rather than switching between the PMS and individual messaging applications.
- AI automation: chatlyn’s AI chatbot operates on WhatsApp and webchat, answering routine hotel questions around the clock in 100+ languages and handing conversations to staff when human judgment is required. PMS-triggered Guest Journey automation can send pre-arrival information, in-stay messages, upsell offers, and post-checkout communications based on booking and stay events.
- Implementation checks: buyers should assess PMS compatibility, required messaging channels, property and portfolio structure, AI knowledge sources, WhatsApp Business API requirements, escalation rules, and which PMS fields are available for personalization and automation. chatlyn currently lists more than a dozen direct PMS integrations alongside APIs, webhooks, and middleware options.
- Commercial considerations: pricing is custom and calculated per room across the properties covered by an agreement. chatlyn states that there are no per-agent, integration, or AI-usage fees and no feature-based package tiers. WhatsApp and SMS usage costs are passed through separately, and additional WhatsApp inboxes carry an extra charge.
chatlyn is particularly relevant to hotels and hotel groups that want guest conversations, PMS context, multilingual AI assistance, and automated guest journeys managed from one hospitality-specific communication environment.
KEY FEATURES
What you get out of the box
Omnichannel Inbox
Combines messages from many guest channels
AI Assistants
Drafts answers and supports guest conversations
Virtual Concierge
Handles common guest service questions for
Voice Handling
Supports call automation alongside messaging channels
Review Tools
Helps manage guest feedback and replies
PMS Integrations
Connects communications with hotel reservation context
USE CASES
Where teams put it to work
Centralize hotel communication across channels
Use AI assistants for guest replies
Support WhatsApp based hotel conversations
Automate common concierge style questions
Coordinate booking and guest service messages
Reduce daily communication workload for teams
Editorial Take
What we like, and what to verify
- Booking conversion depth trails specialist direct-booking platforms
- Custom pricing requires a sales conversation for
- Pricing details require direct vendor confirmation before rollout
Screenshots
A look inside
chatlyn homepage screenshotAlternatives
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FAQ