Duve

Duve is a hospitality guest experience platform that combines online check-in, a branded no-download Guest App, unified guest messaging, AI-assisted communication, upselling, mobile keys, and checkout workflows. It serves hotels, hostels, vacation rentals, and multi-property operators, with integrations connecting guest-facing workflows to PMS, payment, communication, and access-control systems.

1. Guest journey: hotels can collect guest details, registration information, signatures, and payments before arrival. Guests then use the same web-based Guest App for property information, messaging, services, upsells such as room upgrades or late checkout, mobile-key access where supported, and online checkout—without installing an app.
2. AI communication: DuveAI SmartReply works within the Communication Hub across WhatsApp, SMS, email, in-app chat, and supported OTA messaging. It grounds responses in reservation data, property Guest App content, configured upsells, and hotel-provided knowledge; when it cannot answer confidently, it escalates the conversation to staff rather than inventing an answer.
3. Implementation checks: buyers should assess PMS and channel-manager compatibility, payment-provider setup, mobile-key hardware and integrations, available reservation data, messaging channels, automation rules, upsell configuration, and multi-property requirements. Duve maintains integrations across PMS, payment, communications, mobile-key, task-management, and other hospitality systems.
4. Commercial considerations: current minimum packages are $120 per month for Basic, $150 for Pro, and $200 for Premium, while Enterprise pricing is customized. Basic centers on online check-in and the Guest App; Pro adds the Communication Hub and automation; Premium adds upselling. DuveAI SmartReply is a paid add-on rather than an automatically included feature on every subscription, and some other capabilities also carry additional charges.

Duve is particularly relevant to accommodation operators that want digital arrivals, guest communication, AI assistance, ancillary-revenue workflows, and mobile guest services connected within one guest-experience environment.