Ring2Travel

Ring2Travel is the hotel-focused customer experience and contact center within the Paratyworld group, working alongside Paraty Tech’s direct-booking technology. Hotels can outsource their telephone reservation channel to Ring2Travel or use its Call Seeker software to professionalize an in-house reservations team.

1. Reservation and call-center service: Ring2Travel’s specialized agents handle incoming reservation calls while presenting themselves to guests as part of the hotel’s own staff. Current services include reservation assistance, cancellation recovery, pre-stay calls, call overflow, click-to-call, outbound campaigns, website chat, mailbox management, and satisfaction surveys. Ring2Travel states that its agents answer 98% of calls and can provide service in five languages, 24 hours a day, 365 days a year.
2. Omnichannel and lead recovery: beyond inbound calls, Ring2Travel supports SMS, newsletter, and WhatsApp campaigns as well as website chat and email/mailbox management. Paraty Tech’s newer Leads Panel can identify abandoned booking-engine sessions, payment failures, Call Seeker quotations, and other high-intent leads; as of September 2026, it can also ingest qualified leads generated by Quinta’s Velma conversational agent and make them available for Ring2Travel outbound recovery campaigns.
3. Call Seeker: hotels that keep telephone sales internally can use Call Seeker to generate live quotations and pre-bookings, apply promotional codes and market-specific pricing, manually adjust prices, lock price or availability for a defined period, and send guests a link to resume the reservation. It integrates with payment gateways—including payment links—and loyalty programs, while CRM integration supports request tracking and follow-up workflows.
4. Commercial and deployment model: Ring2Travel can take all hotel calls, handle only busy-line overflow, or provide support during peak-demand periods, and Paraty Tech currently promotes the outsourced model as requiring no initial investment. Public product pages do not publish standard subscription rates or a universally applicable commission percentage, so hotels need a commercial quote for the exact outsourcing arrangement and services required.

Ring2Travel is most relevant to hotels and hotel groups with meaningful telephone booking demand that want either an outsourced 24/7 reservations operation or dedicated technology for managing voice-channel quotations, pre-bookings, follow-up, and lead recovery.