Actabl ALICE

Alice by Actabl is a cloud-based hotel operations platform that connects housekeeping, service delivery, guest services, and guest messaging so on-property teams can coordinate requests, room activity, and guest communication from one system.

1. Operational role: Alice routes guest and internal service requests across departments, maintains a digital record of ownership and completion, and lets hotels create custom workflows for property-specific tasks and services.
2. Housekeeping fit: digital room-assignment boards, mobile reassignment, real-time room-status visibility through PMS integrations, Advanced Auto-Assign, and Auto-Pilot prioritization help housekeeping teams build workloads and adjust room priorities as conditions change during the day.
3. Guest experience: Guest Messaging centralizes two-way conversations and can turn guest needs into trackable service requests, while Guest Services supports concierge workflows. Digital Itineraries, introduced in March 2026, provide branded, live itineraries that guests can access from any device and that update as hotel staff change plans in Alice.
4. Implementation checks: hotels should assess PMS and other integration requirements, departmental workflows, mobile adoption, guest-messaging needs, property complexity, and which Alice capabilities—such as Housekeeping, Service Delivery, Guest Services, and Guest Messaging—need to be deployed across operational teams. Actabl currently supports more than 270 integrations across its wider platform.

Alice is particularly relevant to hotels that need housekeeping, guest requests, concierge activity, and cross-department service delivery coordinated through a hospitality-specific operations workflow.