Flexkeeping

Flexkeeping is a hotel operations platform, now a Mews company, that connects housekeeping, maintenance, team collaboration, quality assurance, and workflow automation with reservation and room-status data from a hotel’s property management system.

1. Housekeeping operations: teams can build dynamic cleaning schedules from PMS data, automatically assign rooms, forecast staffing needs, monitor room readiness in real time, run digital inspections, and track linen and amenity consumption.
2. Team coordination and maintenance: guest requests, repair tickets, recurring preventive maintenance, task assignments, and live progress updates are managed in one mobile workflow. Auto-translation supports more than 240 languages, helping multilingual departments coordinate without relying on calls or separate messaging tools.
3. AI and automation: Flexie AI accepts spoken or typed requests and can structure, log, assign, and track tasks automatically. Flexkeeping also supports rule-based automation, including its Workflow Builder, which can trigger operational tasks from reservation details such as length of stay, rate code, booking source, or VIP status.
4. Commercial considerations: pricing includes a one-time setup and onboarding fee plus a recurring monthly subscription based on the number of rooms using Flexkeeping. Specific modules and fees can vary by the customer’s order.

Flexkeeping is best suited to hotels that want a PMS-connected operational layer for coordinating housekeeping, maintenance, front desk, and service teams while reducing manual task allocation and cross-department follow-up.