Sweeply

Sweeply is a modular hotel operations platform for housekeeping, maintenance, guest requests, and AI-assisted operational workflows. It connects with supported property management systems (PMS) so room, reservation, and housekeeping information can feed directly into day-to-day staff operations.

1. Housekeeping: Sweeply provides live room-status views, cleaning assignments, workload balancing, inspections, stayover and checkout rules, checklists, and recurring SOP workflows. Reservation and room information is synchronized with the connected PMS, while supported integrations can also write updated room-cleaning statuses back to the PMS.
2. Maintenance and operational tasks: Staff can photograph problems from the mobile interface, categorize them, assign responsibility, and track issues through resolution. Maintenance workflows also support preventive and recurring tasks, escalation, out-of-order rooms, photo documentation, and audit trails.
3. Guest self-service: Guest Connect gives guests a browser-based page, accessible through a link or QR code without installing an app. Depending on the hotel's configuration, guests can request or skip housekeeping, ask for items such as fresh towels, and report maintenance problems; those requests are then recorded and routed into Sweeply for staff action.
4. Automation and AI agents: Sweeply can automatically generate recurring operational tasks through configurable workflows. Separately, Agent Home runs managed AI agents such as Tracey, which interprets reservation remarks and converts guest requests into operational tasks, and Roomey, which works on room-assignment decisions. Sweeply says its managed agent runtime can operate continuously and produces reports showing what an agent observed, decided, and changed.

Sweeply is most relevant to hotels and serviced-accommodation operators that want housekeeping, maintenance, guest requests, and selected PMS-driven automation managed in one operational layer. Shortlisting it should depend on the property's PMS compatibility, required modules, operational complexity, and whether its newer AI-agent workflows match processes the hotel is comfortable automating.