Pendo

Pendo is a product experience platform that combines product analytics, Session Replay, in-app guidance, user feedback, journey orchestration, and AI capabilities to help teams understand and improve how people use web and mobile applications.

1. Product insight: analytics track feature adoption, funnels, paths, workflows, retention, and other usage patterns, while Session Replay shows the individual interactions behind behavioral trends and friction. Replay can also be opened directly from areas such as funnel reports for deeper investigation.
2. In-app action: targeted Guides, walkthroughs, and Resource Center content let teams respond to behavioral insights inside the product. Pendo Orchestrate extends this into cross-channel journeys that combine in-app guides and email for onboarding, adoption, re-engagement, and other lifecycle workflows.
3. AI assistance: Leo, currently in beta, lets users ask natural-language questions about product usage, behavioral patterns, and feedback themes. Agent Analytics separately analyzes how visitors use AI-powered agents inside a product, surfacing common intents, conversations, themes, trends, and areas where interactions break down.
4. Commercial considerations: Pendo Free supports up to 500 monthly active users. Base, Core, and Ultimate use custom pricing based on MAU volume and selected functionality; capabilities such as Session Replay, product discovery, sentiment, and journey orchestration vary by bundle or may be purchased as add-ons.

Pendo is particularly relevant to product teams that want behavioral measurement, qualitative session evidence, user feedback, and in-app intervention connected within the same product-management environment.