straiv

Straiv is a modular digital guest-journey platform for hotels and serviced apartments, covering arrival automation, guest communication, room access, payments, and ancillary sales. Hotels can deploy individual modules or connect them into a broader arrival-to-departure workflow.

1. Digital arrival: Guests can complete registration, online check-in, payment, and check-out through a web-based experience on their own smartphone without installing an app. Hotels can also use Straiv’s self-service kiosks for on-property check-in, payment, and compatible key-card issuance.
2. Guest communication: Straiv’s Guest Messaging brings WhatsApp, SMS, and email communication into a central hub, with event-triggered messages and AI-assisted reply suggestions. Its Digital Concierge combines a web-based guest directory with an AI chatbot for hotel information, guest questions, and service requests.
3. Room access and upselling: With supported locking systems, Straiv can provide smartphone-based room access, PIN codes, or key-card workflows after check-in. Its upselling module can present room upgrades, breakfast, parking, early check-in, late check-out, and other hotel-defined extras, with PMS-connected availability.
4. Hotel-system integration: Straiv connects with PMS platforms including Apaleo, Mews, and Oracle OPERA Cloud, alongside locking and payment providers. These integrations are central to automating data exchange across check-in, payments, access, communication, and upselling.

For buyers, the main consideration is how well Straiv fits the property’s existing PMS, lock, and payment stack and which parts of the guest journey the hotel actually wants to automate.